Delivery prices are calculated once items are placed in the basket. Any additional delivery instructions (e.g. ‘leave parcel with a neighbour’) can be added in the order comments section.

EBTKD usually uses Royal MAIL for its deliveries Items are usually dispatched within 2 days and delivery can take a further 5 days to addresses on the UK mainland. If the delivery address is in Northern Ireland, the Scottish Highlands & Islands, the Isle of Man, or the Republic of Ireland, please expect a longer delivery time and a higher delivery charge.  

You may need to sign for your delivery. If you are not required to sign for your delivery and you you are not in, the courier may leave your parcel with a neighbour or in a safe place (such as a letter box, porch, garage, greenhouse, etc) and will take a photograph for their (and our) record. At this point, it is the recipient's property. Where there is dispute regarding delivery, the photograph will be obtained as proof of delivery. If the parcel goes missing after delivery, Pickleball People will not be held responsible.

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted:

• Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

• Any item that is returned more than 30 days after delivery

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing items

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

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